Overview
FLO FEA refund and return policy is standard 30 days after delivery of purchased goods. This falls under “time for reflection.
To be entitled to this, the purchased FLO FEA goods must be unopened and in their original packaging. Proof of purchase is provided via proof of purchase and return request is reported via webshop@flofea.com.
If the return request is accepted, FLO FEA will mail a return label DPD. This return label is not 100% free, a contribution will be requested, calculated on the number of kilos and the location of the notified goods. It is also possible to deliver the -if the return meets the conditions and has been notified to FLO FEA- yourself at FLO FEA Westpoort 39D 2070 Zwijndrecht-BE by appointment via webshop@flofea.com.
What can NOT be returned under “reflection period”:
- Gift Certificates
- Opened food bags (including supplements)
- Books with obvious signs of use
- Equipment (such as halters, fly masks, etc) that is no longer in its original packaging and/oriof obvious signs of use.
Please do not return your item directly to the manufacturer.
Register returns outside the 30-day “cooling off” period:
- “Case by case” submission via webshop@flofea.com. FLO FEA reviews the return request and complaint, and will assess whether the complaint is justified.
Refund
Once your return has been accepted and processed by FLO FEA, a refund will be issued. This amount will be transferred via the chosen means of payment of the customer who purchased and returned the items.
FLO FEA will notify the customer once the refund has been made. It may take several business days for this refund to be visible in the account number chosen by the customer.
The price at which the goods were purchased equals the amount that will be refunded.
If the return request includes items that were sent as gifts directly to the gift recipient address, then by arrangement, the gift recipient may receive a voucher from FLO FEA directly by mail, in consultation with the original purchaser of the items.
If there is a desire to exchange the goods and the return request was positively assessed via webshop@flofea.com, either the refunded amount can be used to reorder these items or an exchange will be made on site at FLO FEA’s warehouse Westpoort 39D 2070 Zwijndrecht-BE. This in consultation with FLO FEA via webshop@flofea.com.
Shipping costs
If the return request falls under the 30-day cooling-off period: If the return request is accepted, FLO FEA will mail a return label DPD. This return label is not 100% free, a contribution will be requested, calculated on the number of kilos and the location of the notified goods. It is also possible to deliver the -if the return meets the conditions and has been notified to FLO FEA- yourself at FLO FEA Westpoort 39D 2070 Zwijndrecht-BE by appointment via webshop@flofea.com.
If the return request is outside the 30-day cooling-off period: If the return request is accepted, FLO FEA will mail a FREE return label DPD.
Contact Katrien at webshop@flofea.com if there are questions about returns. All questions and comments are welcome.
Warranty and complaints procedure
As a consumer, you are entitled to a legal guarantee of 2 years on all goods purchased through our webshop. This warranty applies to manufacturing defects or defects already present at the time of delivery. The warranty does not cover damage caused by misuse, improper storage of food, normal wear and tear, neglect or accidents. If you notice a defect within this period, please contact us as soon as possible so that we can provide an appropriate solution, such as repair, replacement or refund.
Can’t come to an agreement together? Then, as a consumer, you can file a complaint with the European Consumer Center (ECC) at www.eccbelgie.be, or use the European online dispute platform at https://ec.europa.eu/odr.
