FAQ
When and how Will My Order be Shipped?
Currently, the shipping partner for all EU countries is the courier service DPD. The shipping costs are calculated in the shopping cart and can be checked before you confirm and pay for the order. Packages are shipped on Monday, Tuesday, Wednesday, Thursday, and Friday. For now, delivery to pick-up points is not yet available as a standard option, but it is coming soon!
After order processing, you will receive an email with a tracking link.
Please note: On Belgian public holidays, there are no package pickups, and you will experience delays in delivery.
What about VAT Rates?
The prices shown on the webshop are inclusive of VAT. These do not change for you as a customer if you live in an EU country outside Belgium. The selling price is always as shown on the webshop, including VAT.
After payment on the webshop, you will receive an automatic email with the invoice. The VAT rate of the country where delivery will take place is applied in the final calculation, shown in parentheses (). For B2B deliveries to a country outside Belgium, the VAT will be automatically reversed. Do you live outside Belgium and are you picking up the order in Zwijndrecht, BE? Then the VAT settings of Belgium apply.
What does it mean when horse nutrition is “natural”?
Natural nutrition is what most and best meets biological needs. Roughage is always the basis.
With FLO Fea’s natural feed, deficiencies are made up in a horse-friendly and natural way, without additives of sugar, molasses, grains and other unnecessary fillers.
How can you recognize the high quality of our products?
To determine if horse feed is natural, you must read the label carefully. At a minimum, the label of natural horse feed should say the following things:
1.Ingredient list: This should be clear and simple, with identifiable, natural ingredients such as grass, hay, herbs, flaxseed … Avoid products with artificial colors, flavors, fragrances or preservatives.
2.No added sugars or fillers: Natural horse feed contains no added sugars, molasses, grains or unnecessary fillers.
3.Minimally processed: This indicates that the nutrients have been retained without intensive processing, which is more in line with a natural diet.
Why does FLO Fea select so fussy?
FLO Fea’s vision is that a horse or equine should only be fed food that is consistent with its natural and biological nature. Labels are carefully inspected and everything is tested on the FLO Fea herd.
My horse does not like the food purchased from FLO Fea. What now?
Your horse needs to get used to the new feed. You can mix with the old feed and build up systematically.
Metazoa clearly explains here how and why:Metazoa reset protocol | Metazoa
Unopened bags that are still in original condition may be returned within 14 days of purchase. You will then receive a refund for the returned items within the 14 days.
Where is my shipment?
After confirming your order, you will receive an email with the tracking link.
What is Click&Collect’s address?
When is Click&Collect open?
These pick-ups are by appointment.
You will be contacted about this by email if you have selected this option: you can book your pick-up appointment via the link sent by email.
Click&Collect Schedule by Appointment:
Tuesday: 10am-12pm
Wednesday: 6pm-8pm
Thursday: 10am-12pm + 1pm-3pm + 7pm-9pm
Friday: 6pm-8pm
Saturday: 10am-12pm + 2pm-6pm
Book via this link or via 0032 456 73 13 41
When is Click&Collect open?
These pick-ups are by appointment.
You will be contacted about this by email if you have selected this option: you can book your pick-up appointment via the link sent by email.
Click&Collect Schedule by Appointment:
Tuesday: 10am-12pm
Wednesday: 6pm-8pm
Thursday: 10am-12pm + 1pm-3pm + 7pm-9pm
Friday: 6pm-8pm
Saturday: 10am-12pm + 2pm-6pm
Book via this link or via 0032 456 73 13 41
