At FLO FÉA, I recognise that each horse and owner relationship is distinct, and so are your requirements when it comes to returns and exchanges. My dedication to you extends beyond mere transactions; I strive to offer an effortless experience that embodies my passion for horses and their devoted owners. Please feel free to get in touch if you have any queries or concerns about your purchase. I am here to support you at every turn, ensuring that your experience with me is as fulfilling as the bond you share with your horse. Your satisfaction is of utmost importance to me, and I am always prepared to assist you in finding the best solutions tailored to your individual needs. Laws about warranty are guidinglines and I will alwaus go further then any law obligition if the complaint is justified.
At my online store, your satisfaction is my utmost priority. If you find that your purchase doesn’t meet your expectations, I have a simple return policy in place. You can return any unopened and unused items within 30 days of receiving them for a full refund or exchange. To start the return process, just reach out to me, and I’ll assist you every step of the way. Please make sure the items are in their original packaging and condition. Unfortunately, I cannot accept returns on perished goods (exeptions are exeptions) or personalised items. Your happiness is essential to me, and I’m committed to ensuring the return process is as hassle-free as possible.
Kind regards, Katrien -founder and owner Flo Féa Webshop
Return Request Form:
Please fill in and confirm the link in your mailbox.
Urgent? Please call between 9am and 5 pm to 0032456731341. If not answering directly you will be called back as soon as possible.
Read more about Flo Féa Food Safety
If you ever need this information:
In case you want to take a Flo Féa situation to a higher institute:
EU: Europees Consumenten Centrum (ECC).
Belgium: https://consumerconnect.be/nl
