At FLO FÉA, I recognise that each horse and owner relationship is distinct, and so are your requirements when it comes to returns and exchanges. My dedication to you extends beyond mere transactions; I strive to offer an effortless experience that embodies my passion for horses and their devoted owners. Please feel free to get in touch if you have any queries or concerns about your purchase. I am here to support you at every turn, ensuring that your experience with me is as fulfilling as the bond you share with your horse. Your satisfaction is of utmost importance to me, and I am always prepared to assist you in finding the best solutions tailored to your individual needs. Laws about warranty are guidinglines and I will alwaus go further then any law obligition if the complaint is justified.
At my online store, your satisfaction is my utmost priority. If you find that your purchase doesn’t meet your expectations, I have a simple return policy in place. You can return any unopened and unused items within 30 days of receiving them for a full refund or exchange. To start the return process, just reach out to me, and I’ll assist you every step of the way. Please make sure the items are in their original packaging and condition. Unfortunately, I cannot accept returns on perished goods (exeptions are exeptions) or personalised items. Your happiness is essential to me, and I’m committed to ensuring the return process is as hassle-free as possible.
Adding 6th of May 2026:
There are obviously legal requirements and then there is also: I want you and your pet to be helped. Please reach out and let me find your solution.
Returns & Withdrawals
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days after the day on which you receive the goods.
To exercise the right of withdrawal, you must inform us [Flo Féa Smoutpot 25 2070 Zwijndrecht BE webshop@flofea.com] of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or an email).
If you withdraw from this contract, we shall reimburse all payments received from you, including costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and no later than:
- 14 days after the day we receive back the goods; or
- (if earlier) 14 days after the day you provide evidence that you have returned the goods.
We will use the same means of payment as you used for the initial transaction.
Return Costs & Condition
You must send back the goods no later than 14 days from the day you communicate your withdrawal to us. You will have to bear the direct cost of returning the goods. You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Kind regards, Katrien -founder and owner Flo Féa Webshop
Return Request Form:
Urgent? Please call between 9am and 5 pm to 0032456731341. If not answering directly you will be called back as soon as possible.
Read more about Flo Féa Food Safety
If you ever need this information:
In case you want to take a Flo Féa situation to a higher institute:
EU: Europees Consumenten Centrum (ECC).
Belgium: https://consumerconnect.be/nl
