Mash Spoon

Shipping per box: yes
Maximum shipping box weight per order: 80 kg
Country Limitations: No (exception = BF Petfood to France)
Pallet Shipping: yes
Maximum pallet weight per order: 800 kg (except Belgium: 1000kg/pallet)
Tickets: Per e-mail
Vitalbix XL Box: via separate order
If Backorder:
1-2 weeks: Vitalbix, Metazoa, Agrobs, Coolstance Copra, Yeasacc, Ulcabuf and Natuly.
1-6 weeks: all other
If item on a pallet is backordered: the pallet will be shipped once the order is complete.

Shipping Costs: see calculator at checkout
Shipping zones and options are now being added.

Also available for Click and Collect: next tab

Want more info? Call Katrien at 0032456731341.

How:

1. Create your order on https://flofea.com/webshop

2. At checkout select the local pickup option

3. You will receive several automated emails. Once the 'your order is completed' email arrives, you can book the appointment for collecting your order or collect at the standard Flo Féa Collect days ans hours: https://flofea.com/click-and-collect/

4. Go to https://flofea.com/click-and-collect and collect with or without an appointment.

Address:

Flo Féa Warehouse
Westpoort 39D 2070 Zwijndrecht Belgium

Contact: webshop@flofea.com 0032456731341 (Katrien)

Costs: No costs for this service

Tax based on EU billing country.

Automated invoice will be included in several fautomated follow up emails.

VAT exempt: Possible if the conditions are met.

Read more: https://flofea.com/taxes

Question: email invoices@flofea.com

Standard: 30 days return time if the goods are unused. Exception: digital purchases like giftcards or tickets.
Read more: https://flofea.com/return-and-refund-policy

Warranty: standard 24 months

Conditional: yes
See https://flofea.com/return-and-refund-policy

Refund options : yes
See https://flofea.com/return-and-refund-policy